Terms of Service

1. Introduction and General Information

Welcome to Callient Tech Limited (“Callient,” “we,” “us,” or “the Company”). This document sets forth the terms and conditions governing your access to and use of our website, available at www.callient.net, as well as our software platform, accessible via app.callient.net (collectively referred to as the “Service”).

These Terms of Service (“Terms”), along with our Privacy Policy, form the binding agreement (“Agreement”) between you and Callient and establish the legal basis for your use of our Services. The Privacy Policy details how we collect, process, and store your personal data when you interact with the platform.

By accessing or using any part of the Service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. This Agreement is more than a legal formality—it outlines, with full transparency, the mutual rights, obligations, and expectations between you and Callient.

If you do not agree to any portion of these Terms, or if you are unwilling or unable to comply, you must refrain from using our Services. However, should you encounter any uncertainty or difficulties prior to use, we strongly encourage you to contact us at [email protected]. We are committed to working with you to address concerns and provide helpful resolutions.

These Terms apply to all individuals who access or use the Callient platform, including but not limited to unregistered visitors, registered account holders, and third-party service providers. All such individuals are collectively referred to as “Users,” and are subject to the rules and obligations set forth herein.

At Callient Tech Limited, we are committed to delivering a transparent, secure, and user-centric digital environment in full alignment with applicable legal and ethical standards. We thank you for using our services responsibly and with awareness.

2. Communications and Communication Preferences

By creating a user account on the Callient platform, you expressly consent to receiving electronic communications from Callient. These communications may include, but are not limited to, service announcements, user notifications, technical updates, promotional materials, marketing campaigns, and newsletters.

The purpose of these communications is to enhance your user experience, keep you informed about important updates, and deliver tailored content relevant to your usage of our platform. However, you reserve the right to opt out of receiving such messages at any time.

Each email you receive from us will include a link allowing you to manage your communication preferences or unsubscribe entirely from our mailing lists. Alternatively, you may opt out by contacting us directly at [email protected] and submitting your request regarding communication preferences.

Please note that these preferences apply solely to marketing and promotional messages. Essential communications related to account security, billing issues, legal notices, or changes to the Terms of Service will continue to be sent even if you have opted out of promotional correspondence.

Callient is committed to respecting the communication preferences and privacy sensitivities of its users. All communications issued by us are structured in accordance with applicable data protection and electronic communications regulations.

3. Nature of AI-Generated Content and Information Reliability
The services provided by Callient Tech Limited are fundamentally powered by advanced artificial intelligence technologies operating on large language models. These models have been trained on extensive datasets derived from various sources and languages, and they generate content based on user interactions. However, due to the statistical and predictive nature of such systems, they may occasionally produce outputs referred to as “hallucinations” — that is, content which may not precisely align with reality, could be misleading, or may raise questions regarding its factual accuracy.

Such occurrences may result from limitations in the training datasets (such as the absence of information beyond 2021), misinterpretation of context, or inherent biases in the algorithm. While Callient is committed to continuously improving the accuracy and reliability of its systems, it does not, and cannot, guarantee the factual correctness of every AI-generated response.

By using the Service, you expressly acknowledge and accept that the content generated by Callient’s AI systems is not final, definitive, error-free, or independently verified. Under no circumstances should such content be interpreted or relied upon as legal, financial, medical, or any other form of professional advice. Any decision made based on such content — and the potential outcomes thereof — remains solely your responsibility, and you are encouraged to seek expert advice when necessary.

Callient Tech Limited shall not, under any circumstances, be held liable for any harm, loss, misinformation, or damages, whether direct or indirect, that may arise from the use or reliance on AI-generated content. These outputs are provided for informational purposes only and must be used with appropriate discretion and critical assessment.

4. Purchase Transactions and Payment Terms
If you wish to purchase any digital product or service offered through the platform provided by Callient Tech Limited ("Purchase"), you will be required to provide certain personal and payment information in order to complete the transaction. This may include, but is not limited to: a valid credit card number, card expiration date, billing address, contact information, and (if applicable) physical delivery details.

By initiating a Purchase, you expressly represent and warrant that:
• (i) You are the lawful holder of the credit card, bank card, or other payment method being used, or are duly authorized to use such method on behalf of the rightful owner;
• (ii) All payment and billing information submitted to Callient is accurate, complete, and current.

Callient reserves the right to collaborate with licensed third-party payment processors to ensure that payment transactions are conducted securely and without disruption. In this context, any payment information you provide may be shared solely for processing purposes with these providers, as detailed in our Privacy Policy. Such information will not be stored, used, or processed for commercial or advertising purposes under any circumstances.

Callient Tech Limited reserves the right, at its sole discretion and without prior notice, to reject, suspend, or cancel any order for reasons including, but not limited to:
• Mispricing or incorrect description of a product or service due to technical errors;
• Temporary or permanent unavailability of purchased content due to technical issues;
• Technical malfunction or error during the purchase process;
• Incomplete, inaccurate, or suspicious information submitted by the user;
• Suspected fraud, forgery, unauthorized use, or illegal activity.

In such cases, Callient may cancel the transaction outright or temporarily suspend it while requesting additional verification, entirely at its discretion.

By completing a purchase through the platform, you affirm that you have read, understood, and fully accepted all terms and conditions outlined above.

5. Subscription System and Billing Principles
Certain services provided by Callient are offered on a subscription basis, and users are charged at regular intervals to maintain access to these services ("Subscription" or "Subscriptions"). These subscriptions are structured into billing cycles ("Billing Cycle") that may be monthly or annual, depending on the plan selected by the user.

By enrolling in a subscription plan, you agree that the applicable fee will be automatically charged to the payment method you previously provided at the beginning of each billing cycle. These charges will recur under the same terms unless otherwise stated or unless you explicitly cancel your subscription.

Subscription Renewals
Your subscription will automatically renew unless you cancel it or it is terminated by Callient. The renewal will occur under the same terms previously agreed upon. If you wish to terminate your subscription, you may do so by accessing your account settings through the Callient platform or by contacting our support team.

Payment Methods and Billing Information
To ensure that the subscription system operates accurately and without interruption, you are required to provide a valid payment method. This may include a credit card, PayPal, or other supported payment infrastructures. When completing your subscription, you must provide the following information in full and up to date:
• Your full name
• Billing address (including country, city, and postal code)
• Phone number and email address
• A valid payment instrument (e.g., credit card number and expiration date)

By submitting this information, you grant Callient explicit consent to automatically charge the applicable subscription fees to the linked payment instrument at the scheduled intervals.

Failure of Automatic Billing
If automatic billing fails for any reason (e.g., expired card, insufficient funds, etc.), Callient will notify you via email and issue an invoice for manual payment. You will then be required to settle the payment by the specified due date. Failure to make payment may result in your subscription being suspended or terminated.

Callient takes all necessary technical and operational measures to ensure the subscription system remains user-friendly and uninterrupted. However, as a user, you are solely responsible for the accuracy and validity of your account and billing information.

6. Changes to Subscription Fees
Callient Tech Limited reserves the right to revise subscription fees for any of its plans at any time, at its sole discretion. Such revisions may occur due to updates in service policies, fluctuations in operational costs, changing economic conditions, or modifications in the scope of products and services provided. These fee changes will take effect as of the specified effective date and will apply upon the conclusion of your current Billing Cycle.

In the event of a fee adjustment, Callient commits to notifying users within a reasonable timeframe before the new pricing comes into effect. This notification will be delivered either through the registered email address associated with your account or via in-platform system messages. It is your responsibility to ensure that your registered email and contact information are accurate and kept up to date.

As a user, you retain the right to cancel your subscription after being informed of a change in the fee structure. Should you choose to do so, you will continue to have access to the service until the end of your current billing period, and no charges will be applied for the subsequent period.

If you continue to use the Callient platform after the new pricing takes effect, it will be deemed that you have explicitly and implicitly accepted the updated subscription terms.

Therefore, it is your sole responsibility to monitor any notifications regarding pricing changes and to take appropriate action—whether to continue or cancel your subscription—within a timely manner.

7. Refund Policy
All digital services and subscription plans offered through the Callient Tech Limited platform are, by their nature, excluded from the scope of refund eligibility. Once a user completes a subscription purchase, any dissatisfaction expressed afterwards shall not constitute grounds for a refund. This approach is based on the principle that digital services, once made available, consist of non-returnable content.

The subscription plans, their content, and usage terms offered on the Callient platform are made available transparently and in advance for users to review. Therefore, it is solely the user's responsibility to inform themselves, assess the features, and make an informed decision before using the service.

Unless otherwise stated, each subscription is automatically renewed, and the fee for the upcoming billing period is charged to the registered payment method at the beginning of the new cycle. If the user does not cancel their subscription, they are not entitled to any refund for the renewed service.

Subscription Cancellation
Users have the right to cancel their active subscription on the Callient platform at any time. However, such cancellation will only apply to the next billing period. No full or partial refund will be issued for any remaining time in the current billing cycle; access to the service will continue until the end of the period and then terminate automatically.

To cancel your subscription, you may follow the “Cancel Subscription” steps in the Plan Settings section of your user panel. If you encounter any technical issues, please contact our support team via [email protected].

At Callient Tech Limited, providing a fair, transparent, and predictable refund policy is one of our core principles. This policy is founded on the understanding that, due to the digital nature of our services, access is granted instantly and the service is considered consumed from that moment, making refunds technically unfeasible.

8. User Content, Liability Disclaimer, and Acceptable Use Policy

Callient Tech Limited’s platform allows users to create, upload, share, store, and make available various types of digital content — including but not limited to text, images, audio recordings, links, videos, or similar materials (“Content”). However, this functionality does not imply that Callient bears any prior review obligation or accepts responsibility for the accuracy, integrity, or consequences of such content.

Callient shall not, under any circumstances, be held directly or indirectly liable for any content uploaded, shared with third parties, or generated via the platform by users.

User Responsibility
You, as the user, are solely responsible for all actions and content associated with your account. This responsibility includes, but is not limited to, ensuring that your content:

• Complies with applicable laws and regulations;
• Is accurate and reliable;
• Does not infringe upon the rights of third parties (including intellectual property, privacy, and personal data);
• Is not in conflict with public order or moral standards;
• Does not result in any legal liability.

Ownership and License over Content
By uploading content to the Callient platform, you declare and warrant that:

• (i) You own the content in question, or you possess all necessary legal permissions, licenses, and authorizations to share it; and
• (ii) The content does not infringe on any person’s or entity’s intellectual property rights, privacy rights, publicity rights, or other legal entitlements.

If a violation of the above is detected, Callient reserves the right to suspend or permanently terminate the related user account.

Although the ownership of content remains with the user, by uploading it to the platform, you grant Callient a global, perpetual, transferable, royalty-free license to process, publish, reproduce, adapt, distribute, and make the content technically accessible on the system. This license also includes the right to display the content to other users of Callient services.

Callient-Owned and Licensed Content
All original materials created by Callient, as well as any third-party content legally licensed for use, are the exclusive property of Callient Tech Limited or the respective rights holders. These materials may not be copied, distributed, downloaded, altered, or used for commercial purposes without prior written consent.

Prohibited Content
Callient’s platform must not be used to share illegal, harmful, abusive, threatening, defamatory, misleading, immoral, or otherwise inappropriate content. The following content types are strictly prohibited:

• Pornographic material or explicit nudity;
• Hate speech based on race, ethnicity, gender, sexual orientation, religion, disability, or age;
• Graphic violence, blood, or torture imagery;
• Promotion, glorification, or threats of violence;
• Encouragement of illegal activities or advertisement of illegal goods;
• Promotion of self-harm or suicide;
• Child sexual exploitation or abuse material;
• Terrorist propaganda or violent extremist ideologies;
• Fake, manipulative, or deceptive content that may cause real-world harm;
• Materials that promote or glorify suicide or self-harm;
• Disclosure of personal information (such as full name, address, phone number, email, identification documents, etc.) of any individual without their explicit consent.

Callient reserves the right to remove such content, suspend or delete the associated user account, and report the violation to the relevant legal authorities.

System Security and Technical Restrictions
Users agree not to use the Callient platform to:

• Engage in activities that violate national or international laws;
• Expose minors to inappropriate content or produce exploitative material;
• Send unsolicited commercial emails, spam, chain letters, or similar content;
• Impersonate Callient staff, other users, or any other individuals or entities;
• Publish misleading or defamatory content about Callient or its services;
• Restrict or disrupt other users’ access to the platform;
• Interfere with, disable, or damage service infrastructure;
• Access the system using bots, crawlers, scrapers, or other automated tools;
• Introduce viruses, trojans, worms, logic bombs, or similar malware into the platform;
• Attempt unauthorized access to system servers, databases, or user data;
• Launch Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks;
• Intentionally harm the data or systems of any person or organization.

Violation of these rules may result in indefinite account suspension, permanent removal from the platform, and reporting to law enforcement authorities.

Callient is committed to maintaining the safety of its community. The use of the platform for illegal, inappropriate, or harmful purposes is strictly prohibited.

If you detect any suspicious or illegal content, please report it immediately to: [email protected]

9. Age Restriction and Parental Consent (16+)

The Callient platform, operated by Callient Tech Limited, and the digital services we provide are designed exclusively for individuals who are 16 years of age or older. Our services may occasionally contain content, language, directives, or technological features that may be inappropriate for minors. Therefore, access to and use of our platform is subject to a minimum age requirement.

By accessing the platform or using Callient’s services, you explicitly represent and warrant that:

• You are at least 16 years of age;
• You possess the legal authority to accept and be bound by these Terms of Service and any applicable legal regulations pertaining to the use of the Callient platform;
• Your access to and use of the Callient platform complies with all applicable age-related restrictions and other relevant laws and regulations.

Policy Regarding Users Under the Age of 16

Callient Tech Limited strictly prohibits individuals under the age of 16 from accessing our services without proper authorization, creating content, or submitting any personal information to our systems.

The following situations constitute clear violations of our policies:

• A person under the age of 16 registering on the platform without the express consent and supervision of a parent or legal guardian;
• Creating or sharing content either on their own behalf or on behalf of another person;
• Filling out or submitting any forms containing personally identifiable information such as full name, physical address, telephone number, or email address.

Our company does not knowingly or intentionally request, collect, or allow the submission of personal information from anyone under the age of 16, nor do we knowingly permit such individuals to create accounts on our platform. If we become aware that such information has been submitted, it will be immediately deleted from our systems, and the associated account will be terminated.

If you have reason to believe that a person under the age of 16 has accessed Callient’s services without authorization or has submitted personal information, please contact us immediately at: [email protected]

Callient prioritizes user safety and is committed to the protection of children’s rights. We expect all users to respect and strictly comply with this age restriction and to act with due diligence at all times.

10. Account Creation, Security, and Terms of Use
In order to use the Callient platform effectively, you are required to create a user account. By registering an account, you are deemed to have agreed to the following terms and conditions:

• That you are at least 16 years of age;
• That all information you provide during the registration process is accurate, complete, and current;
• That you are responsible for updating this information as necessary to keep it accurate and up to date.

If any information you provide is found to be false, misleading, or incomplete, your account may be suspended or permanently terminated without prior notice.

Account Security
You are solely responsible for maintaining the confidentiality and security of your Callient account. This includes safeguarding your username and password, taking necessary precautions to prevent unauthorized access, and being fully accountable for all activities conducted through your account.

Attempting to access another user’s account, sharing your password with third parties, or transferring your account to another individual constitutes a direct violation of Callient’s rules. If you suspect that your account has been accessed without authorization, your password has been compromised, or a security vulnerability has occurred, you must notify us immediately by emailing [email protected]

Username and Identity Policy
When selecting a username, you must comply with the following criteria:

• You may not use the name of another individual, organization, or trademark that is legally protected without explicit permission.
• You may not choose a username that includes offensive, obscene, defamatory, or disruptive language.

Usernames that violate these policies may be rejected by the system or deleted afterward. Callient reserves the right, at its sole discretion, to modify such usernames or remove the associated account entirely.

Right to Refuse Service and Account Intervention
Callient reserves the right to take any of the following actions at its sole discretion:

• Refuse to provide services,
• Suspend or permanently terminate a user account,
• Remove or modify posted content,
• Cancel suspicious, fraudulent, or illegal transactions.

These rights are reserved by the Company in order to protect the integrity of the platform and the safety of its users.

Sharing of Personal Information and Privacy
Your continued use of the Callient platform signifies your acceptance of the data processing principles outlined in our Privacy Policy. To provide certain services, we may request specific personal information from you. However, you are not obligated to provide this information, and failure to do so may result in limited access to certain services.

For detailed information regarding the processing of your personal data, to request correction or deletion, or to seek support on any privacy-related matter, please contact us at: [email protected]

Subscription Cancellation and Refund Notice
If you are subscribed to a paid plan, you may cancel your subscription at any time via the user panel on the platform. The cancellation will take effect at the end of the current billing cycle.

Note: As previously stated, no refunds are issued on the Callient platform. The use of the service during the subscription period is considered as full usage, and cancellations are only valid for upcoming billing periods.

11. Intellectual Property Rights
Callient respects the intellectual effort, creativity, and original productions of all its users. The intellectual property rights of any content created, uploaded, or shared on our platform belong to the user who produces the content. Callient makes no claim of ownership over the content provided by users.

As a user, any text, image, audio recording, video, interactive output, or other digital material you generate while using the Callient platform is subject to the following:

• All intellectual and industrial property rights remain solely with you;
• You grant Callient a limited license to host, display, and distribute your content solely for the purpose of system functionality;
• Callient does not use, sell, or share your content for any commercial purpose without your explicit consent.

You Retain Control Over Your Content
Callient recognizes that the content you create reflects your time, effort, and creativity. Therefore, as a core principle, we ensure that control over such content remains fully with the user. You reserve the right to decide how, where, and under what conditions your content may be used.

Regarding your content, you may:

• Edit, delete, or unpublish it at any time;
• Share, re-publish, or commercialize it independently or with third parties;
• Freely exercise your commercial rights, such as licensing or monetization.

Callient is committed to supporting this freedom and pledges to act transparently and responsibly in all matters concerning the digital property of its users.

12. Copyright Policy and Notification Procedure
Callient upholds the respect for intellectual property rights as a fundamental principle. We review notifications regarding any content accessible through our Services that is alleged to infringe a third party’s copyright or other intellectual property rights and follow the necessary legal procedures.

Copyright Infringement Notification Process
If you are a copyright owner, or are authorized to act on behalf of one, and believe that any content published on the Callient platform infringes upon your rights, please submit a written notice via email to [email protected] with the subject line “Copyright Infringement” and include the following information:

A DMCA-Compliant Notice Must Include:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
2. A description of the copyrighted work that you claim has been infringed, including, if applicable, a URL or copy of the original material;
3. Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material on the platform (e.g., a direct URL or link);
4. Your full contact information including name, mailing address, telephone number, and a valid email address;
5. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

These requirements are in accordance with the Digital Millennium Copyright Act (DMCA), § 512(c)(3). Incomplete or incorrect notices may not be processed.

False or Malicious Claims
Please be advised: Submitting false, deliberately misleading, or bad-faith copyright notices may result in legal and financial liability under U.S. law and other jurisdictions. In such cases, you may be held responsible for damages, including legal costs and attorneys’ fees, incurred by users whose content is wrongfully removed.

13. Third-Party Services, External Links, Number Providers, and Disclaimer of Liability

The Callient platform may integrate with third-party service providers to enhance user experience, support technical infrastructure, or facilitate certain operations. Additionally, it may offer links directing users to external websites.​

By interacting with these external links or engaging with third-party systems embedded within the Callient platform, whether visibly or in the background, you acknowledge and accept full responsibility for any outcomes resulting from such interactions.​

Integrated Services

Examples of third-party services integrated within the Callient platform include:​

• Payment infrastructure providers (e.g., Stripe, PayPal)
• Artificial intelligence models and external API providers
• Real-time analytics, notification, or automation systems
• Media (video/audio) processing infrastructures
• External live support and customer communication solutions​

These services are integrated to facilitate the user experience; however, Callient does not have direct control over their operation, performance, accessibility, reliability, or legal compliance. Therefore, Callient Tech Limited shall not be held liable for any technical malfunctions, data loss, access interruptions, security breaches, content corruption, or transaction errors arising from these third-party services.​

You acknowledge that these services may be embedded within the Callient platform, either visibly or invisibly, and are subject to their own terms of use and privacy policies. You agree not to hold Callient directly or indirectly responsible for any issues related to these services.​

Number Providers and Indirect Service Infrastructures

For telecommunications services, including phone numbers, call routing systems, artificial intelligence models, media (video/audio) processing infrastructures, external API providers, or similar functionalities, Callient may procure infrastructure services from third-party providers. While these services are presented under the Callient brand to the end-user, their technical infrastructure and ownership may not be directly associated with Callient.​

You acknowledge that services obtained through Callient may, in the background, be provided by different third parties (e.g., VoIP providers), and Callient is not obligated to disclose this information. You accept full responsibility for the use of such services and agree that Callient is not liable for any malfunctions, delays, connection issues, legal disputes, authorization revocations, service interruptions, inaccuracies generated by AI infrastructures, STT/TTS delays/errors, or data transmission issues arising from these third-party providers.​

External Links

Callient may occasionally provide links to third-party websites or service providers. These external sites are beyond Callient's control, and no guarantees are made regarding their:​

• Content
• Terms of use
• Privacy practices
• Quality or reliability of services offered​Hinshaw Law

Callient is not responsible for any direct or indirect losses resulting from interactions with these external links. Users are advised to conduct their own risk assessments and thoroughly review the privacy policies and service terms of these external sites before accessing them.​

Explicit Disclaimer of Liability

Callient disclaims all liability for any issues arising from the aforementioned third-party services, whether integrated or not, including but not limited to:​

• Data breaches
• Security vulnerabilities
• Disputes
• Erroneous transactions and misdirections
• User harm, loss, or financial/non-financial consequences​

By using the Callient platform, you explicitly acknowledge and accept that all responsibilities related to integrated or externally linked third-party services rest solely with you.

14. DISCLAIMER OF WARRANTIES

ALL SERVICES PROVIDED BY CALLIENT ARE OFFERED "AS IS" AND "AS AVAILABLE". BY CHOOSING TO USE THESE SERVICES, USERS EXPRESSLY ACKNOWLEDGE AND AGREE THAT THEY DO SO ENTIRELY AT THEIR OWN RISK.

CALLIENT MAKES NO EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE ANY KIND OF WARRANTIES OR REPRESENTATIONS THAT THE SERVICES:

• WILL OPERATE WITHOUT INTERRUPTION OR ERROR,
• WILL ALWAYS BE ACCESSIBLE OR AVAILABLE,
• WILL BE FREE OF BUGS, FAULTS, DEFECTS OR TECHNICAL FAILURES,
• WILL PROVIDE ACCURATE, UP-TO-DATE OR RELIABLE CONTENT,
• WILL NOT RESULT IN DATA LOSS, SYSTEM FAILURE OR SIMILAR OUTCOMES,
• WILL MEET THE USER’S PERSONAL EXPECTATIONS, COMMERCIAL PURPOSES OR SPECIFIC NEEDS,
• WILL BE COMMERCIALLY VIABLE OR SUITABLE FOR A PARTICULAR PURPOSE,
• WILL BE COMPATIBLE WITH OTHER SYSTEMS, TOOLS OR THIRD-PARTY SERVICES.

CALLIENT TECH LIMITED EXPRESSLY AND UNCONDITIONALLY DISCLAIMS ALL WARRANTIES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY IMPLIED EXPECTATION OF PERFORMANCE OR OUTCOME.

ALL RISKS ARISING FROM THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO PRODUCTS, DATA, FEATURES OR CONTENT ACCESSED THROUGH THE SERVICES, ARE SOLELY BORNE BY THE USER. CALLIENT ACCEPTS NO RESPONSIBILITY FOR HOW THE SERVICE IS USED, FOR WHAT PURPOSE IT IS USED, OR FOR ANY OUTCOMES DERIVED FROM ITS USE.

USE OF ANY PRODUCT, INFORMATION, MATERIAL OR CONTENT THROUGH THE SERVICES IS ENTIRELY AT THE USER’S OWN DISCRETION AND RISK. USERS AGREE THAT CALLIENT SHALL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, DISPUTE, OR UNINTENDED CONSEQUENCES ARISING FROM SUCH USE.

CALLIENT SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT OR INDIRECT, ACTUAL OR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES — WHETHER RELATED TO THE USE OF THE SERVICE OR NOT — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, INTERRUPTION OF BUSINESS, DAMAGE TO REPUTATION, OR DEGRADATION OF SERVICE QUALITY.

BY USING THE SERVICES, USERS EXPRESSLY ACKNOWLEDGE AND AGREE THAT THEY HAVE READ, UNDERSTOOD, AND ACCEPTED THIS DISCLAIMER IN ITS ENTIRETY.

15. FULL DISCLAIMER AND LIMITATION OF LIABILITY
CALLIENT TECH LIMITED, TOGETHER WITH ITS DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AFFILIATES, AGENTS, AND SERVICE PROVIDERS, SHALL UNDER NO CIRCUMSTANCES AND IN NO EVENT BE HELD LIABLE FOR ANY DAMAGES ARISING FROM THE USE, INABILITY TO USE, OR ANY ERRORS, MALFUNCTIONS, OR FAILURES WITHIN THE SYSTEM. THIS INCLUDES, BUT IS NOT LIMITED TO:

• INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES;
• LOSS OF REVENUE, PROFIT, DATA, GOODWILL, CUSTOMERS, BUSINESS OPPORTUNITIES, OR COMMERCIAL ADVANTAGE;
• LEGAL, ARBITRATION, MEDIATION, OR ATTORNEY FEES;
• ANY CLAIMS ARISING FROM CONTRACT, TORT, NEGLIGENCE, FAULT, OR ANY OTHER LEGAL THEORY;
• PERSONAL INJURY, PROPERTY DAMAGE, OR ANY HARM RESULTING FROM THE USE OF ANY CONTENT, PRODUCT, OR SYSTEM PROVIDED;
• VIOLATIONS OF ANY NATIONAL, STATE, OR INTERNATIONAL LAW, REGULATION, RULE, OR DIRECTIVE.

CALLIENT SHALL NOT, UNDER ANY CIRCUMSTANCE, BE LIABLE EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS PREVIOUSLY COMMUNICATED TO IT.

THE USER EXPLICITLY ACKNOWLEDGES THAT THE USE OF THE CALLIENT PLATFORM AND ITS ASSOCIATED SERVICES IS A VOLUNTARY AND INFORMED DECISION MADE SOLELY AT THEIR OWN DISCRETION.

THE USER FURTHER ACKNOWLEDGES AND ACCEPTS THAT THIS USE IS NOT GUARANTEED, WARRANTED, OR ENDORSED IN ANY WAY — EXPLICITLY OR IMPLICITLY, CONTRACTUALLY OR LEGALLY — BY CALLIENT TECH LIMITED.

BY USING THE SERVICES, THE USER IRREVOCABLY AGREES TO WAIVE ANY AND ALL CLAIMS, LOSSES, LIABILITIES, OR LEGAL ACTIONS OF ANY KIND THAT MAY ARISE AS A RESULT OF SUCH USE, AND EXPRESSLY AGREES NOT TO HOLD CALLIENT TECH LIMITED LIABLE IN ANY JURISDICTION OR UNDER ANY LEGAL SYSTEM.

CALLIENT TECH LIMITED SHALL NOT, UNDER ANY CONDITION, AT ANY TIME, OR UNDER ANY LEGAL FRAMEWORK, BE HELD LIABLE.

16. TERMINATION
Callient reserves the right to suspend or permanently terminate any user account, without prior notice and without assuming any liability, in the event of a violation of the Terms of Service, abuse of the platform, behavior contrary to applicable legal regulations, or for any other reason at the sole discretion of the company.

This authority is not limited solely to restricting access to the services, but may also include the removal of all data and content associated with the user account.

If the user wishes to terminate the service voluntarily, it is sufficient to stop using Callient and, if necessary, initiate the termination process through the account settings.

In the event of termination, the following provisions and principles that are by nature intended to survive shall remain in full force and effect: intellectual property rights, warranty disclaimers, indemnity obligations, limitations of liability, data usage terms, provisions related to jurisdiction, and dispute resolution procedures.

17. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Only the laws of England and Wales shall apply.

The parties irrevocably agree that any dispute, claim, or legal proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The user acknowledges and agrees that the applicable and binding jurisdiction is the United Kingdom, specifically the jurisdiction in which Callient Tech Limited is established, regardless of the user's own location.

Callient’s failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.

These Terms of Service constitute the entire and final agreement between the user and Callient with respect to the Services, replacing all prior written and spoken commitments.

18. CHANGES TO THE SERVICE
Callient reserves the right, at its sole discretion and without prior notice, to modify, update, restrict, or discontinue any aspect of the services it provides at any time.
This right applies to all components of the platform, including but not limited to: content accessible through the service, user-facing tools, account management features, and technical infrastructure.
Callient shall not be held liable under any circumstances for the temporary or permanent unavailability of all or part of the service.
If deemed necessary, Callient may limit or suspend access to certain services or to the overall functionality of the platform — including for registered users — without incurring any responsibility or obligation.

19. CHANGES TO THE TERMS
Callient reserves the right to modify, update, or republish these Terms of Service at any time, at its sole discretion. The updated Terms may take immediate effect upon being posted on the website.

Users are expected to review this document periodically to stay informed of any changes. Continued use of the Callient platform following the publication of revised Terms constitutes your acceptance of and agreement to be bound by those changes.

If you do not agree to the updated Terms, your right to use the Service will terminate immediately, and you must cease all use of the platform.

20. WAIVER AND SEVERABILITY

Callient’s failure to exercise or enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision. No waiver shall be effective unless it is in writing and expressly signed by an authorized representative of Callient. A one-time waiver shall not constitute a precedent or waiver for any other instance, whether similar or different in nature.

Callient reserves all its rights and the non-enforcement of any right shall not be interpreted as a renunciation or future inapplicability of such right.

All provisions of these Terms remain in full force and effect unless explicitly waived in writing by Callient. By using the Service, the user unconditionally acknowledges and accepts all provisions contained herein, without exception.

21. COMPLIANCE WITH TELEMARKETING LAWS

The use of services provided through Callient is strictly subject to full compliance with all applicable national and international laws governing communications, marketing, and data protection, including but not limited to the Telephone Consumer Protection Act (TCPA) in the United States.

By using Callient's services, the user acknowledges and agrees that any actions such as:

• Automated calling systems,
• Pre-recorded voice messages,
• SMS / MMS transmissions,
• Promotional activities via email or phone,

must be carried out only with clear, explicit, and verifiable consent from the recipient, and must strictly adhere to all applicable laws and regulations.

Callient shall bear no direct or indirect liability for:

• Legal obligations,
• Fines or penalties,
• Regulatory actions, or
• Third-party claims

arising from any telemarketing activity conducted by users.

By using the Callient platform, the user accepts full responsibility for such actions and agrees to indemnify and hold harmless Callient Tech Limited from any and all legal claims, damages, or liabilities resulting from misuse of the service.

22. PROHIBITED USES

Users are strictly prohibited from utilizing the Callient platform and its associated services for any of the following activities. Engaging in any of these prohibited uses constitutes a breach of these Terms and may result in immediate suspension or termination of the user's account, as well as potential legal action:​

• Initiating unauthorized automated calls, sending prerecorded voice messages, or dispatching unsolicited commercial SMS or emails in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, Federal Communications Commission (FCC) regulations, or other applicable national and international telemarketing and data protection laws.​
• Configuring or integrating the Callient system to facilitate any of the aforementioned unauthorized activities.​
• Collecting or using personal information from any user without their explicit consent.​
• Utilizing the platform to conduct spam campaigns, distribute fraudulent messages, or manipulate users in a deceptive manner.​

Callient reserves the right to monitor platform usage and, upon detecting any prohibited activity, may take actions including, but not limited to, restricting access to services without prior notice, suspending or deleting user accounts, and reporting violations to appropriate legal authorities.​

By using the Callient platform, users agree to comply with all applicable laws and regulations and acknowledge that they are solely responsible for any consequences arising from prohibited uses.

23. INDEMNIFICATION
THE USER AGREES TO COMPLY FULLY WITH ALL APPLICABLE LAWS AND REGULATIONS WHILE USING THE CALLIENT PLATFORM, INCLUDING BUT NOT LIMITED TO THE TELEPHONE CONSUMER PROTECTION ACT (TCPA), TELEMARKETING LAWS, DATA PRIVACY LAWS, ELECTRONIC COMMUNICATION REGULATIONS, AND ADVERTISING STANDARDS.

THE USER EXPRESSLY ACKNOWLEDGES THAT THEY ARE SOLELY AND FULLY RESPONSIBLE FOR ANY ACTIONS TAKEN THROUGH THE PLATFORM, AND THAT CALLIENT SHALL UNDER NO CIRCUMSTANCES BE HELD LIABLE FOR ANY DAMAGES, PENALTIES, LEGAL CLAIMS, LOSS OF RIGHTS, LOSS OF INCOME, OR EXPENSES ARISING FROM, BUT NOT LIMITED TO:

• THE ACCURACY, LEGALITY, OR COMPLIANCE OF ANY CONTENT CREATED, UPLOADED, OR TRANSMITTED THROUGH THE PLATFORM, INCLUDING INFRINGEMENTS OF COPYRIGHT, PRIVACY, OR PERSONALITY RIGHTS;
• SERVICE INTERRUPTIONS, TEMPORARY OR PERMANENT ACCESS DISRUPTIONS, PERFORMANCE FAILURES, SYSTEM MALFUNCTIONS, DATA LOSS, OR TECHNICAL ISSUES;
• DAMAGES RESULTING FROM ERRONEOUS, INCOMPLETE, OR MISLEADING CONTENT PRODUCED BY AI MODELS OR ANY ACTION TAKEN IN RELIANCE THEREON;
• ANY HARM ARISING FROM UNEXPECTED OR MALFUNCTIONING BEHAVIOR OF THE PLATFORM OR ITS COMPONENTS.

THE USER IRREVOCABLY AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS CALLIENT TECH LIMITED, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND REPRESENTATIVES FROM ANY CLAIMS, DEMANDS, LAWSUITS, REGULATORY ACTIONS, FINES, OR THIRD-PARTY DISPUTES THAT MAY RESULT FROM ANY SUCH USE.

THE USER FURTHER ACKNOWLEDGES AND ACCEPTS THAT BY USING THE PLATFORM, THEY VOLUNTARILY ASSUME FULL RESPONSIBILITY AND WAIVE ANY RIGHT TO HOLD CALLIENT LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY RESULTING CONSEQUENCES, LOSSES, OR DAMAGES.

THIS INDEMNIFICATION CLAUSE SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THE USER’S ACCESS TO THE SERVICES.

24. ERROR REPORTING AND FEEDBACK

Users may report technical issues, performance concerns, improvement suggestions, new ideas, satisfaction levels, or criticisms encountered while using Callient services either directly to [email protected] or via third-party channels as designated by Callient.

The term “Feedback” refers to any suggestion, idea, comment, bug report, or other notice provided by the user regarding the current or future functionality of the service.

By submitting Feedback, the user irrevocably and explicitly agrees to the following:

• (i) They will not assert any intellectual property rights, confidentiality rights, trade secrets, or similar claims over the Feedback they submit;
• (ii) They acknowledge that Callient may have independently developed or acquired similar ideas or suggestions;
• (iii) They guarantee that the Feedback provided does not contain any confidential, proprietary, or personal information;
• (iv) They acknowledge that Callient has the unrestricted right to use such Feedback without any obligation of confidentiality, notice, or compensation.

Even if the ownership of the Feedback cannot be directly transferred due to mandatory legal restrictions, the user grants Callient and its affiliates a perpetual, exclusive, worldwide, royalty-free, transferable, irrevocable, and sublicensable license to:

• use,
• modify,
• create derivative works from,
• reproduce,
• distribute,
• publicly display, and
• commercialize the Feedback in any way.

Callient has no obligation to inform the user or grant any rights if the Feedback results in any development, upgrade, or enhancement to the service or products.

25. CONTESTS, SWEEPSTAKES, AND PROMOTIONS

From time to time, the Callient platform may offer promotional contests, prize draws, campaigns, or other special events (collectively referred to as “Promotions”).

Such Promotions may be governed by specific rules that are separate from these general Terms of Service. Each Promotion will include its own detailed participation conditions, duration, prize criteria, and other binding provisions, which will be clearly stated in the Promotion announcement or in related documentation.

By participating in any Promotion, you explicitly acknowledge and agree that:

• You have carefully read and understood all applicable specific rules and descriptions related to that Promotion,
• All risks arising from the operation of the Promotion are solely your own responsibility,
• In the event of any conflict between the Promotion rules and these Terms of Service, the Promotion rules shall take precedence.

Callient reserves the right, at its sole discretion, to cancel any Promotion, modify its duration, disqualify any participant, or terminate the Promotion at any time. Such decisions may be made without prior notice, and users shall not be entitled to any claims or compensation as a result.

All Promotions are conducted in accordance with applicable laws and are subject to legal limitations. If such Promotions are prohibited in the jurisdiction from which a user participates, their participation may be deemed invalid.

26. GENERAL PROVISIONS AND CLOSURE

These Terms of Service constitute a binding and final agreement between the user and Callient Tech Limited (“Callient”) regarding the use of the digital services provided by Callient. The provisions contained in this document enter into force upon the user's access to the Callient platform and remain effective throughout and beyond the duration of service usage.

The invalidity, unenforceability, or nullity of any provision in these Terms shall not affect the validity or enforceability of the remaining provisions in any way. The failure of Callient to enforce any right or provision at any given time shall not be construed as a waiver of such right or provision.

If any provision under these Terms is declared invalid, unenforceable, or void by any competent authority or jurisdiction, such invalidity shall be limited to that specific clause, and all other provisions shall remain fully valid and in effect.

The user explicitly agrees that such invalidity shall in no way affect Callient Tech Limited’s general disclaimers of liability, indemnity waivers, intellectual property rights, or other legal protections.

By using the Callient platform, the user confirms that they have read, understood, and voluntarily agreed to be bound by all the provisions of these Terms.

Callient reserves the right, at its sole discretion, to update or reissue these Terms of Service. The most current version will be published on www.callient.net or app.callient.net. It is the user's responsibility to review these Terms regularly to stay informed of any changes.

Disclaimer of Liability

The user acknowledges and accepts that all services provided by Callient Tech Limited are used at their own initiative and risk. In particular, but not limited to:

• The accuracy, reliability, impartiality, or directive nature of content generated by AI systems;
• Errors or misinterpretations resulting from synthetic voice production, text-to-speech (TTS), speech-to-text (STT), automated call flows, or interactive voice response systems;
• The production of misleading, incorrect, incomplete, or fictional (hallucinated) content, unexpected behavior of the system, or total service inaccessibility;
• Temporary or permanent service outages, connectivity problems, technical failures, data loss, performance degradation, or transaction errors;
• Any disruptions, licensing issues, security vulnerabilities, data integrity problems, processing errors, legal disputes, or service interruptions caused by third-party providers integrated into or running in the background of the Callient platform (such as payment processors, VoIP providers, AI infrastructure, APIs, media services, etc.),

Callient Tech Limited shall under no circumstances be held liable for any of the above.

By using this platform and its services, the user acknowledges full awareness of the aforementioned risks, agrees that they are utilizing the system of their own free will, and explicitly affirms that Callient Tech Limited bears no direct or indirect liability whatsoever.

The user accepts and agrees that they are solely responsible for any direct or indirect damages, claims, legal actions, regulatory penalties, or third-party complaints arising from their use of the Callient system. The user irrevocably releases Callient, its affiliates, executives, and employees from all such liabilities and claims.

If you have any questions, concerns, or requests regarding these Terms, please contact us at [email protected]

Thank you for choosing Callient. We wish you a secure and informed digital experience.